At Nuna, our mission is to make high-quality healthcare affordable and accessible for everyone. We are dedicated to tackling one of our nation's biggest problems with ingenuity, creativity, and a keen moral compass.Nuna is committed to simple principles: a rigorous understanding of data, modern technology, and most importantly, compassion and care for our fellow human. We want to know what really works, what doesn't-and why.YOUR TEAMNuna IT acts as the conduit between every business and technology facing team, designing and maintaining the operability of Nuna's technical systems and services. We are responsible for the productivity of all employees, respond to traditional support requests, and proactively discover opportunities to improve Nuna's technical environment.YOUR OPPORTUNITIESThe IT Manager will play a pivotal role in revitalizing our IT department. This role entails a thorough assessment of existing processes, the identification of opportunities for enhancement and automation, and providing guidance and mentorship to team members. Operating on-site from our San Francisco office, this manager will collaborate closely with the IT Technicians, gaining insights into individual strengths and areas for improvement. IT also works closely with other teams such as HR, Recruiting, Security, Compliance, Legal, and Accounting. A strong objective will be to foster cross-training among team members to ensure a comprehensive skill-set within the team and seamless coverage in the event of absences. Another strong objective is to streamline our onboarding and offboarding processes.You will manage and bring organization and structure to a team that currently consists of three full time IT Technicians, all who live in the Bay Area and work on-site at our San Francisco office.You will oversee and participate in the following:Technical support, triaging ticket requests via incoming helpdesk queriesGuiding customers through the problem-solving process using creative diagnostic techniques and a patient, helpful attitude. Collect and communicate customer feedback along the way identifying and participating in departmental improvement effortsVendor relationships, managing license renewals for SaaS productsUser account managementIdentifying opportunities to automateDeveloping and improving IT documentationMaintaining the in-office network and physical security systems, including partnering with Workspace Management teams to control and manage building/office access, keycard/access control system, and alarm systemHost on-site Jumbotron eventsPartnering with stakeholder teams to support smooth and comprehensive employee onboarding and off-boarding processesTracking and managing accounts and equipment inventoriesSupporting the hosting of on and offsite events as needed, ensuring reliable operation of AV equipmentCollect and communicate customer feedback and identify and participate in department improvement effortsPartner with our Workspace Management team to control and manage building/office access, keycard/access control system and alarm systemIdentify opportunities for IT to improve company processesBe able to support IT Technicians hands-on as neededQUALIFICATIONSRequired Qualifications5 years of overall experience, 2 years or more spent as a ManagerAbility to be present several days a week in the San Francisco officeThe ability to build, grow and develop a high-performing IT teams, foster a positive work culture, and attract top talentAbility to connect with your team members, mentor them, and provide firm yet supportive guidanceA positive mindset and a proactive attitude, consistently identifying opportunities for improvement and taking the initiative to drive them to a successful resolution.Enthusiasm and ability to learn new hardware and software technologiesMethodical, persistent, detail-oriented approach to problem solvingStrong written and verbal communication skills with experience crafting and delivering company facing messagingDesire to learn and/or improve your skills on automationProficiency researching difficult problems and determining the best course of action.Competence identifying patterns and trending issuesExperience leading projects and following through on requests, knowing when to escalate or ask for assistanceProficiency prioritizing and fulfilling multiple concurrent requestsExperience installing, configuring, and troubleshooting macOS, ChromeOS, and WindowsUnderstanding of basic networking concepts for troubleshootingRegulatory Compliance - Knowledge of industry-specific regulations and compliance requirementsCybersecurity Expertise - Strong knowledge of cybersecurity best practices and the ability to ensure the organization's IT environment is secure from threatsPreferred QualificationsWorking aptitude in 1 or more scripting languages such as bash, python, or rest APIsFamiliarity using or administering any of our current tools - Kandji, FreshService, G-Suite, Slack, Crowdstrike, TailscaleExperience supporting offsite company eventsInterest in the Healthcare industry, data analytics, AWS Cloud managementCertifications: Relevant industry certifications such as PMP (Project Management Professional), ITIL (Information Technology Infrastructure Library), or CISSP (Certified Information Systems Security Professional)We take into account an individual's qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company's equity program, paid time off, including vacation and sick leave. The expected salary range for this position is $ 115,000 to $141,250. The actual offer will be at the company's sole discretion and determined by relevant business considerations, including the final candidate's qualifications, years of experience, and skillset.Nuna is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics and/or veteran status.#J-18808-Ljbffr

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